In order to help us solve the issue more efficiently, please provide the basic information to submit a request below.

1. Tell us which version of TuneFab Apple Music Converter that you are using. Is it for Windows or for Mac?
2. Tell us the version number of your iTunes. We want to make sure if you are using the latest version of iTunes.
3. Tell us the version number of your Apple Music Converter. You can check that from the "About Software" section.
4. Tell us the operation system of your computer. For example, Windows 10 or macOS 10.13.
5. If there is any error message pop up during the conversion, please send us the screenshot of the error interface.
6. Describe the issue with as many details as you can.

Finally, submit an inquiry for the whole issues.