In order to help us solve the issue more efficiently, please provide the basic information to submit a request below.
- Tell us which version of TuneFab Apple Music Converter that you are using. Is it for Windows or for Mac?
- Tell us the version number of your iTunes. We want to make sure if you are using the latest version of iTunes.
- Tell us the version number of your Apple Music Converter. You can check that from the "About Software" section.
- Tell us the operation system of your computer. For example, Windows 10 or macOS 10.13.
- If there is any error message pop up during the conversion, please send us the screenshot of the error interface.
- Describe the issue with as many details as you can.
Finally, submit an inquiry for the whole issues.