You can do the followings to solve the problem:
1) Uninstall the program and restart the computer. After that, delete the folder where you install the program and download the program again for installation.
2) Close the anti-virus program when downloading.
3) When the setup is done, please right-click the icon and choose "Run as administrator."
4) Update the DVD drive on the computer. You can right-click "My Computer" on the desktop and select "Manage" > "Device Manager" > "DVD/CD-ROM drives" to find the DVD drive and right-click the drive to update it.
If the problem cannot be solved, please contact us with as many details as you can via email.