Occasionally, the users of TuneFab Apple Music Converter for Mac will come across this problem. If this problem ever happened to you, please download the TSTestRecorder tools and follow the guide below to fix the issue. 

#1 Please download the TSTestTSRecorder and install it on your computer: TSTestTSRecorder

#2 Turn on the Terminal app, copy and paste “tccutil reset All” on it and then press enter.

#3 Run the TSTestTSRecorder and then click to "Start" button.

#4 Go to iTunes and then play one song from iTunes.

#5 Please check if the timer below is changed or not.

#6 When the timer is running to above 30s, please click to the "Stop" button.

#7 Go to the desktop and find out a files folder named appRec2, then send the folder to us.

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